Local IT Support and On-Call Assistance - Help for IT problems on campus

The mission of Local Computer Support is to promote and facilitate the use of the University's digital services close to staff and students.

Local IT support means a service related to IT and digital problems, where the customer contact can be direct or through the HelpJYU service portal.

Typical events are:

  • equipment handovers and commissioning
  • troubleshooting of equipment and solutions requiring the presence of the customer (e.g. logging in to services with the customer's ID)
  • solutions to acute IT problem situations

If you are having problems with University computers, peripherals or software, please submit a request to the in the first instance. We can then arrange a meeting with you.

See the HelpJYU guides

You can find the contact details for local IT-support for each campus here. (Vaihda linkki)

Local IT support is available during regular working hours on weekdays at. 8.00-16.00

For emergency issues, please call 029 442 8030. The number is available weekdays at. 9.00-15.00 at the Digital Services Service Desk. (Vaihda linkki).

The on-call assistance receives reports of major information system or traffic problems in the evenings and at weekends

Digital Services also organises and implements emergency services outside regular working hours. It receives reports of acute failures in information systems or telecommunications.

Based on the findings received, the effectiveness of the findings is assessed in order to schedule corrective actions immediately or within the next working day.

You can report a fault by calling or texting 050 5527 222 (Mon-Fri 17.00-21.00, Sat-Sun 9-17) or by writing about the IT problem on the .

See also

Support Services

Need help with an IT problem? Take a look at the information packages and support services we offer.

Services provided by Digital Services

Digital Services offer a variety of services, for students, staff and visitors.
Kalansilmänäkymä kirjasto Lähteen toisesta kerroksesta.

Contact information for Digital Services

Contact information for Digital Services