Report a information security breach or incident
Guidelines for reporting information security breach or incident
Report information security incidents through the HelpJYU portal:
Reports of information security incidents and breaches (such as phishing attempts) should be submitted via the HelpJYU portal (instructions below). For urgent issues (such as account hijacking or personal data breaches), contact the Chief Information Security Officer directly at 040 805 3837.
- Go to .
- If you have JYU credentials, log in to the service; otherwise, proceed to step 3.
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You can find a direct link to the security incident report form on the main page of HelpJYU, on the left side above the text "JYU. Yksi yliopisto. Monta maailmaa": "Report information or data protection incident".
- The form is also available under the "Services and guidance" category, in the "Software, devices, technical support" section, as "Report information or data protection incident".
- After filling in the details, submit the form.
Examples of information security incidents:
- Email phishing and spam
- Endangering the processing of personal data
- Spam sent from university email
- Hijacked username and password
- Stolen or lost university smartphone, computer, memory stick or card, external hard drive, document
- Incorrect or unnecessary permissions
- Unauthorised access to protected paper documents or open information security containers
- Publications that harm the university's reputation on social media
- Malware
- Data leaks
- Impersonation
- System intrusion, denial-of-service attack
- Technical malfunctions of the systems
- Copyright and licence violations
- Software vulnerabilities or configuration errors that expose information systems to misuse
