Jenny Elo is a final-year Doctoral Researcher at the Faculty of Information Technology at the Ä¢¹½Ö±²¥ where she is a member of the Value Creation for Cyber-Physical Systems and Services Group. In 2025, she also serves as the Immediate Past President of the Association for Information Systems (AIS) Doctoral Student College.
Elo's research lies at the intersection of information systems and service research. She is currently finalizing her dissertation as part of the research project led by Professor Tuure Tuunanen, funded by the (Liikesivistysrahasto) in Finland. Elo has received external funding also from the Paulo Foundation and an internal travel grant from the Ä¢¹½Ö±²¥'s Faculty of Information Technology for her research visit to University of Oklahoma in the spring of 2023.
Elo was a doctoral fellow at the European Conference on Information Systems (ECIS) and the Hawaii International Conference on System Sciences (HICSS) Doctoral Consortiums in 2023. Her work has appeared in peer-reviewed journals and conferences such as the Pacific Asia Journal of the Association for Information Systems (PAJAIS), ECIS, and HICSS. Elo has been awarded the prestigious AIS Doctoral Student Service Award (2023) and Doctoral Student College Leadership Award (2024).
At the intersection of information systems and service research, Elo's research focuses on the innovation, design, and development of digital and cyber-physical services, particularly how to enable continuous value co-creation in these contexts. She is currently working on her dissertation research as a part of a project "Continuous Cyber-Physical Service Innovation" led by Professor Tuure Tuunanen and funded by the Foundation for Economic Education in Finland. The project investigates the continuous service innovation methods and practices of digital service organizations, as well as their implications for value co-creation, to enhance theoretical understanding in this rapidly evolving field and propose improved methods and practices for continuous digital service innovation to industry professionals.
Her other research interests include the user perspective of digital and cyber-physical services, particularly how user values influence value co-creation (and co-destruction) and users' service experience in service ecosystems. She is also engaged in research collaborations investigating the topics of data-driven service innovation, sustainable value co-creation in the context of digital and cyber-physical services, technology as an actor, online Q&A communities, and value co-creation in partner collaboration ecosystems. She often approaches these topics through the lenses of service-dominant logic and institutional theory, which serve as central frameworks in her research.
