Minerva chatbot
Table of contents
Minerva chatbot answers frequently asked questions
Minerva chatbot is a service maintained by the staff of Ģֱ. Minerva answers common questions about for example studying, studies and student services as well as IT issues and library. The chatbot has been in service since 2021. You can find Minerva embedded in the lower right corner at for example the sub pages of jyu.fi/en/for-students, digital services website and .
Chatbot is a quick and anonymous channel
When does the study year begin? How do I register for the study year? These are two examples of questions that often get asked from the chatbot. These questions have precise answers and in cases like these, Minerva can reply to you faster than it would take to receive the answer via phone or email. In addition, the conversations are anonymous – it does not show who has started the conversation, and even if you wrote down your name or email address into the chat, it will be censored. In addition, all conversations are wiped within three months. Chatting with Minerva is fast and safe!
Chatbot best understands short sentences
Minerva chatbot is not powered by ChatGPT, but Norwegian Boost.ai. Boost.ai chatbot is taught with sentences, which is why the chatbot best understands whole sentences. If you write ”Moodle” to the chatbot, it is hard for the bot to figure out whether you are looking for Moodle or for Moodle instructions or whether you have a problem in Moodle. If you write ”I want to change email settings in Moodle” to the chatbot, it can decipher the context and give advice on Moodle email settings.
Powered by humans
All Minerva chatbot answers are written and checked by humans, and the conversations are regularly reviewed by humans. New keywords are taught to the bot as often as possible. If there is a common word the bot does not understand and it ought to understand it, it will be taught to the bot.
The purpose of Minerva chatbot is not to replace humans, but provide assistance in customer service and guidance. Minerva offers advice, links and contact info around the clock so that you can find your way to the right place. If the chatbot is missing a common question or a link provided by the bot does not work, you can leave feedback after the conversation. We update the chatbot regularly!
