Interpretation services – Privacy notice

This privacy notice applies to the interpretation services of the Ģ��ֱ��.

Published

23.8.2023

What should you know about the processing of your personal data?

The Ģ��ֱ�� collects personal data about you to carry out its duties. You have rights to this data, such as the right to access the data and the right to be sure that it is stored securely and only for the necessary time. Above all, you have the right to know the following:

what information we collect about youand why,
for how long, and where we keep this information, and
to whom we share this information.

All of these points are explained in this privacy notice.

How to find the information you are looking for?

We have created this privacy notice to be as easy as possible to use and understand. That is why you will find the key points summarised under each section. If you are interested in knowing more, please follow the links in the sections or contact the data protection officer of the Ģ��ֱ��.

Contact the data protection officer

Why we process your personal data?

Your personal data are processed in order to provide interpretation services. The data can also be used for statistical purposes.

What data we process and how long?

The time we store your personal data varies from two months to two years. We process data related to the coordination of interpretations and the management of interpretation bookings. Data are saved on the customers entitled to interpretation services, on the interpreters and the contact persons of interpreted events.

To get more information about what personal data we collect and how long we keep certain information, check the sections below.

Name and contact information (email address and phone number)
If the question is about public service interpreting or study-related interpreting
Event data, such as customers’ participation

The personal data concerned are received from the University’s systems or directly from the data subjects.

Interpretation customers’ personal data are kept for two years from the latest interpretation event.

If interpretation is invoiced from Kela, data related to invoicing are kept for the validity period of the agreement signed between JYU and Kela and for at most two months after its expiry.

As regards processing and retain times for the personal data of JYU staff and students outside this system, we comply with the privacy notices and data management plan otherwise concerning the JYU staff and students.

Name and contact information (email address and phone number)
Employer’s name

The personal data concerned are received from the University’s systems or directly from the data subjects.

Interpreters’ personal data are kept for the validity period of the interpretation agreement and for two years after its expiry.

If interpretation is invoiced from Kela, data related to invoicing are kept for the validity period of the agreement signed between JYU and Kela and for at most two months after its expiry.

Name and contact information (email and phone number)

The personal data concerned are received from the University’s systems or directly from the data subjects.

Data concerning interpreted events are kept for two years after the event.

If interpretation is invoiced from Kela, data related to invoicing are kept for the validity period of the agreement signed between JYU and Kela and for at most two months after its expiry.

What rights you have and how to exercise them?

You have the following rights:

Right to access your data.
Right to have any incorrect information corrected.
Right to have your data erased (right to be forgotten), in certain situations.
Right to restrict processing.
Right to have the responsible unit inform the party to which your data is disclosed of your data being corrected, erased, or the processing being restricted.
Right to object processing, e.g. direct marketing.
Right to have your data transferred from one system to another, when processing is based on an agreement or your consent.
Right to be notified of any information security breaches resulting in a high risk.
Right to file a complaint with the supervisory authority.
Right to withdraw consent.

You can exercise your rights by sending a request to the university's Registry Office. You can use the form on the Registry Office's website or send your request informally. Keep in mind that withdrawing your consent doesn’t change the processing that happened before the withdrawal.

Get to know your rights

Use the form of the Registry Office

Send an informal request to the Registry Office

Who can access your personal data?

The personal data are processed only by persons authorised and entitled for this in accordance with their specific work duties.

The data processor in this case is Iggo Software Oy, the supplier of the interpreter booking system. The University has signed a data processing agreement with Iggo Software Oy.

Also, the service providers we use can access your personal data in their role as data processors. However, these providers do not actively process your personal data, but they have access to it for maintenance reasons.

Learn more about data processors

To whom we transfer your data?

Data related to the realisation of interpretation can be delivered back to Kela when the provision of interpretation service is based on an agreement with Kela. As far as study-related interpretation is concerned, the Ģ��ֱ�� enters the booking information to Kela’s delivery system. For public service interpreting, we submit necessary booking information to Kela. The Act on Interpretation Services for Persons with Disabilities (133/2010) stipulates on the right to deliver information.

Your personal data will not be transferred outside the EU/EEA.

On what basis we process your personal data?

We process your personal data based on legal grounds, agreements, or your consent. If you want to dive deeper into our legal bases, such as the relevant legal provisions, you can find more information through the menu below.

How to contact us?

If you want more information about the processing of your personal data, do not hesitate to contact our data protection officer via email or phone (+358 40 805 3297).

Contact our data protection officer

Below you find the contact information of the responsible unit. If you wish, you can directly contact the responsible unit instead of the data protection officer.

If you want to exercise your rights (withdraw your consent for example) you can contact the Registry Office by email:

Send a request to the Registry Office

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